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Can I Say Something? The Value of Psychological Safety in Creating High-Performance Teams
Kayla Long, DO, MS, MAPP, FACEP, FAEMS
Centra Health
Do high performing teams make less errors? Are they more creative and innovative? A crucial element to high performing teams is the idea of psychological safety. Have you ever been a part of a team where members are afraid to speak up?
In this talk, we will explore the literature about psychological safety as it relates to providing high quality care, reducing clinician burnout, retaining employees, and encouraging conversation and the flow of ideas throughout the team. Through practical examples, both inside and outside the world of medicine, we will examine what it takes to create a psychologically safe environment and how this practice impacts the effectiveness of our teamwork, the quality of our patient care, and the strength of our providers, both clinically and mentally.
We will also discuss the role of failure and finding the hidden potential in others in creating highly effective teams. How will you use this information to change your organization?
From Cram to Calm: How Quarterly Competencies Improved Crew Performance
Lindsey Castle, MSN, RN, CMTE, CHSE
MedFlight of Ohio
In an effort to improve the effectiveness of competency evaluations, MedFlight of Ohio transitioned from annual to quarterly core competency assessments. They also shifted to calling the evaluations "Ongoing Readiness Assessments." This shift has yielded several key benefits, including the ability to identify crew deficiencies and knowledge gaps sooner. By increasing assessment frequency, they have enhanced early intervention strategies, ensuring that protocol adherence and process understanding are addressed proactively.
Additionally, crews reported that the quarterly format was less stressful compared to annual testing. Many expressed that they approached the scenarios with a more natural, patient-centered mindset, rather than treating the evaluations as high-stakes exams. This shift in perspective led to a more authentic demonstration of clinical skills and decision-making.
Overall, the transition to quarterly competencies has strengthened crew readiness, improved patient care, and fostered a more confident and capable EMS team. The findings suggest that more frequent assessments lead to better long-term retention and application of critical skills in real-world scenarios.
Recruitment and Retention in Today's Transport Medicine Environment: It's More Than a Pulse and a Card
Julius McAdams, BME, FP-C, CCP-C, NRP
Novant Health AirLink/ VitaLink
This presentation delves into the pressing challenges of recruiting and retaining EMS personnel in an increasingly demanding and competitive industry. As EMS agencies struggle with workforce shortages and high turnover rates, innovative strategies must be implemented to attract, engage, and retain top talent. This session explores how leveraging advanced technology can streamline recruitment efforts, enhance operational efficiency, and improve workforce management.
A key focus will be on the power of strategic communication—both in attracting new candidates and reinforcing the value of EMS as a rewarding and sustainable career. Organizations must employ targeted outreach methods, utilize digital recruitment tools, and foster meaningful engagement with prospective employees to create a pipeline of dedicated professionals.
Beyond recruitment, the presentation highlights the importance of managing employee expectations to build a resilient and committed workforce. By providing a clear understanding of job roles, career growth opportunities, and organizational culture, agencies can prevent disillusionment and promote long-term retention. Additionally, operational excellence and employee-centered initiatives, such as mentorship programs and wellness resources, are essential in reducing burnout and improving job satisfaction.
Through a combination of technology, communication, and workforce development strategies, EMS leaders can create an environment where employees thrive, ultimately ensuring high-quality patient care and the long-term success of their organizations.
Building Your Dream Team
Leslie Schutte, BSN, RN, CFRN, NR-P, CMTE
Corwell Health Aero Med and North Flight Aero Med
Do you consider yourself an effective communicator? Do you have the ability to motivate your team? Are you ready to transform your team into a dynamic powerhouse with a unified vision? Join us to learn how to attract and hire top talent that aligns with your team’s culture and vision. Understand the importance of establishing a strong base culture and gaining team buy-in on core values and mission.
Explore strategies for fostering open and transparent communication, building trust, and strengthening your team. Discover the value of offering professional development opportunities to inspire growth and innovation. Gain insights into creating a supportive and productive work environment and handling difficult discussions with transparency and empathy.
During this interactive session, ignite your passion for team dynamics, elevate your program to new heights, and ensure your team delivers exceptional patient care while loving what they do. Attend this engaging session that will leave you motivated and equipped to build your dream team!