Sr Manager Training and Quality Improvement Guardian Flight & Med-Trans Princeton, Texas
Disclosure(s): No financial relationships to disclose
Communications Centers worldwide are constantly looking at hiring their next team member with hopes that they will become the subject matter experts in their communications center. As managers, trainers, and team members, we hope these new team members will have the same commitment to safety as we do and that they are the perfect fit for our team dynamics. But are we setting them up for success in our New Hire Academy or Training Program? In surveys I have received from recent new hires, terms such as "Death by PowerPoint," "what we learned in Academy is not how things are "done" on the floor," and "trainers have no idea what academy is teaching" are the harsh realities that I have received at the very end of training. This session focuses on those challenges, what our team is doing to overcome them, and how we are getting back to the basics by teaching the fundamentals of communications in preparation for releasing staff to the floor.
Learning Objectives:
Upon completion, the participant will be able to hear how others are introducing basic training fundamentals to their communications center academies and training programs
Upon completion, the participant will be able to increase team involvement in their New Hire Academy or Training Program
Upon completion, the participant will be able to determine if an immediate call to action to restructure training will increase retention within the communications center
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