Train the Trainer: Empowering the Trainer

Communications Centers are at the forefront of every emergency transport agency. Our communications centers focus on creating educational content to educate our new hires and placing individuals in these roles to ensure that this education meets or exceeds industry standards. However, what happens when our new hires become trainers? Does your agency training include a train-the-trainer program? Throughout our industry, we seek ways to educate our staff and ensure they have the tools, resources, and education needed to do their jobs quickly, efficiently, and effectively. This session's focus is on educating our trainers with a purpose. When your trainers are involved and educated with what our trainees are being taught, the team's mindset dynamics shift to understand expectations from both the trainer and trainee perspective to increase morale and possibly increase retention within the communications center. Making a trainer the subject matter expert without training them before giving them a trainee opens inconsistencies and deviation from what is being taught in your training programs.