The Only Thing I Hate More Than Change Is How Things Are Right Now

No one wants change! In fact, humans are programed to resist change. However, for us to improve, change is necessary. As leaders in out of hospital care delivery, we must be experts at implementing change. This session discusses the challenges of change! Utilizing a real-life flight program as the case study, this presentation goes through the psychology of change, different change implementation models as well as the real world challenges experienced undergoing radical change in a short period of time. Using Penn State Health Life Lion Critical Care transport as the example, the presentation will walk the audience through the change development process, patient care guideline development as well as a staggered, targeted education rollout and supporting equipment rollout. This presentation is designed to be interactive with audience members sharing their personal experiences, insights and challenges to give multiple perspectives on the age old question of “how do we do better?”

Session Outline:
The Psychology of change (3 min)
Why we hate change
Change Implementation models (5 min)
Kotter’s Theory
Bridges Transition Model
Lewin’s Model of Change
ADKAR Change Management Model
Change fatigue (2 min)
But where do I start? (2 min)
Rationalization (2 min)
Adult learning Theory highlights (3 min)
A culture of change (5 min)
Grass roots buy in and change excitement
Staggered approach – It’s about the vision (5 min)
Education (5 min)
Didactic
Simulation
Synthesization
Our mistakes (10min)
Timing – How Fast is too Fast
Communication
Equipment competency
Sr. Isaac Newton - It’s all about Inertia (4 min)
Lessons learned (4 min)
Questions / Discussion (7 min)