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Live Session Presentation

Communications & Operational Control Centers

Three's Company! Co-locating the Hospital Transfer Center, Shift Supervisor, & Communications Center. Reviewing the Change Management of Co-locating the Teams & Gains from the Dynamic Collaboration

Tuesday, October 28, 2025
12:00 PM - 12:30 PM CST
Location: 212
CE: 0.5 credit- CAPCE; Nursing; CMTE
In this panel discussion, the leadership of the air medical transport team and patient transfer center will share their experience of co-locating key elements of air medical transport operations. By bringing together the quaternary hospital transfer center, the transport team shift supervisor, and the air medical telecommunications communications center into one unified location, the team was able to streamline patient movement, enhance real-time coordination, and improve response times.

Through this collaborative approach, the team achieved significant improvements in patient care, operational efficiency, and team synergy. Panelists will share the process of implementing the co-location, the challenges they faced, and the successful outcomes that resulted from breaking down silos within their system. Attendees will gain valuable insights into the change management strategies that enabled this transformation, as well as the direct benefits to patient transport that emerged.

This session is ideal for transport professionals seeking to enhance collaboration and streamline operations across multiple facets of air and ground transport systems, ultimately improving patient outcomes through a more coordinated and agile approach.

Learning Objectives:

  • Upon completion, learners will be able to identify strategies for implementing co-location of key air medical transport functions, including transfer centers, transport supervisors, and telecommunications teams
  • Upon completion, learners will analyze the impact of co-location on patient movement, including improved operational efficiency, faster response times, and better collaboration from streamlined workflows across teams
  • Upon completion, learners will be able to apply change management techniques to engage stakeholders, overcome resistance, and ensure successful integration of multi-departmental teams within their own air medical transport organizations