System Breakdown: The Not-So-Hidden Costs of the Silos Mentality

Flight program structure can be visualized as a system comprised of multiple smaller systems ( departments). Each department plays a specific role in allowing the larger system to function efficiently. Silos can offer the benefit of structure, allowing the delineation of authority and responsibility while working towards departmental goals. Structure creates boundaries which in turn can create a sense of identity and accountability.

While silos do provide some benefit, they also provide an environment in which individual objectives, goals, and responsibilities take priority over the organizations common goals and mission In the air medical industry, silos create barriers to the free flow of information, fracture trust, lower employee morale, and decrease operational efficiency. Quality of care provided is effected, safety systems break down, and a the cultural silos that have historically plagued healthcare continue to be reenforced.

Participants will have the opportunity to identify and discuss cultural and operational silos that exist within the air medical industry, negative outcomes associated with managerial complacency, and brainstorm ways flight programs can mitigate the risk posed by the silos mindset to both employees and patients. While a plethora of research exists on silos within healthcare delivery, participants will have the opportunity to share their own experiences with the silos mentality, positive and negative experiences, as well as lessons learned while navigating their experiences.